Effective Date: 1/1/25

Thank you for using www.pandaperformancephysio.com (“we,” “us,” or “our”). Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and mobile application (collectively, “Services”). Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect various types of information to provide and improve our Services. The types of information we may collect include:

• Personal Information: This may include your name, email address, phone number, date of birth, and any other information you voluntarily provide to us when registering or using our Services.

• Medical Information (if applicable): If our Services involve medical or health-related content, you may be asked to provide relevant medical history, conditions, treatment plans, or other sensitive health data.

• Browsing and Usage Data: We collect data about how you interact with our website and app, such as IP addresses, browser type, device information, page views, time spent on the site, and other usage statistics.

• Cookies and Tracking Technologies: We use cookies, pixel tags, and other tracking technologies to collect information about your interactions with our Services for purposes such as improving user experience, analyzing usage patterns, and serving personalized content.

2. How We Use Your Data

The information we collect is used for the following purposes:

• Providing Services: To deliver, maintain, and improve the Services you have requested, such as treatment recommendations or app functionality.

• Analytics: To analyze and monitor usage patterns, which helps us enhance the design, features, and overall user experience of our website and app.

• Marketing and Communications: With your consent, we may use your contact details to send promotional content, updates, or newsletters related to our Services. You can opt-out of such communications at any time.

• Legal and Compliance: To comply with legal obligations, respond to requests from government authorities, or protect our rights and interests.

3. Sharing of Data

We may share your information with third parties in the following cases:

• Service Providers: We may share your data with third-party companies that provide services on our behalf, such as payment processors, cloud storage providers, and data analytics companies. These service providers are only allowed to use your information as necessary to provide their services to us and are obligated to keep your data confidential.

• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such changes through our website or app.

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting requirements. When data is no longer needed, we will securely delete or anonymize it, subject to any applicable laws that require longer retention periods.

5. Data Security

We take the security of your data seriously and implement reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, and secure storage protocols. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. User Rights

You have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.

• Correction: You may request to update or correct any inaccuracies in your personal data.

• Deletion: You may request to delete your personal data, subject to certain legal exceptions.

• Opt-out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in emails or by contacting us directly.

• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

• Restriction or Objection: You can request to restrict or object to the processing of your personal data, where applicable under data protection laws.

To exercise any of these rights, please contact us at Info@pandaperformancephysio.com.

7. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16, depending on the applicable jurisdiction), and we do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on our website and notify users through our app or other communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Panda Performance LLC

100 Taylor Street,

Suite C9

Nashville, TN 37208

Pandaperformancephysio.com

Info@pandaperformancephysio.com

By using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of your data as described herein.